Residential contact us
Contact us online
Contact us by phone
LG&E residential
KU/ODP residential
Hours
- Monday - Friday, 7 a.m. - 7 p.m. ET
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. You also can take many actions through our mobile app or My Account. Watch these quick videos to learn how.
Fast-path options
Outages
1-1-2
1-1
1-1-1
Service
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1-3-2
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Billing & payments
1-2-3
1-2-2
1-2-4-5
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1-2-2-2-1
1-2-4-2
Website
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Energy Efficiency
1-4-2
Contact us by mail
LG&E
Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211
KU/ODP
Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212
Corporate mailing addresses
LG&E
220 West Main Street
Louisville, KY 40202
KU/ODP
One Quality Street
Lexington, KY 40507